Cosmetic and beauty products do not have a guarantee of return protected by law due to their nature of consumer goods. Returns will only be accepted if a product arrives in bad condition due to factory problems or transportation problems. You must communicate within 24 hours of receipt of the order.
Wrong product. If the delivered product does not coincide with the request in the order, you must notify us immediately. Send mail to [email protected] reporting what happened.
Additional non-returnable products:
* Gift Cards
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your refund. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or lost rebates (where applicable)
If you haven’t received your refund yet, please check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received the refund, please contact us at [email protected]
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to change it for the same item, send us an email to [email protected] and send the article to: Passatge de Còrsega, 15, Bajos, Barcelona, CT, 08026, Spain.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the return value. Once we receive the item, a gift certificate will be sent to you by post.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to deliver it later, we will send a refund to the buyer and know of your refund.
To return your product, you must send it to:
Passatge de Còrsega, 15, bajos,
You will be responsible for the payment of shipping costs for the return of the item. Shipping costs are non-refundable. If you receive a refund, the cost of sending the refund will be deducted from your refund.
Depending on where you live, the time you take to receive the exchanged product may vary.